We’ve probably all had at least one of these handed to us in our professional careers: a job description. It lists the duties we were hired to complete. A good one lists the tasks in detail and aids us in assuring we meet expectations.
However, even a well-written job description is only half the information we need to understand what it will take for us to truly excel in our positions, earn higher compensation, and be considered at the top of the list for promotions.
What few of us were handed was the second half of the equation: results.
Results should be the outcome of performing the tasks on our job descriptions. Results are what every leader and every employer really wants. It’s what they are hoping you will do when they hire you and invest in you.
I see it all the time.
An administrator who completes the task of answering all incoming calls is very different than an administrator who converts 80% or more of them to appointments. Superstar administrators are aware of their goals and their results. They track their numbers. They respond quickly to low results by actively searching for ways to improve their conversion.
A dental assistant who completes the task of ordering supplies is different than one who knows how to keep them within the budget. A superstar is constantly searching for ways to reduce wasted inventory and manage costs.
A manager who meets the expectation of having no more than one person on vacation at a time is different than one who is dedicated to observing, coaching, and growing their people’s skills and results. A superstar manager knows their number one job is to grow their people into future superstars.
This week, if you are a leader or manager, create a list of the required results as well as the required tasks with each of your employees and review with them at their next coaching check-in or annual review, or even as a group at your next team meeting.
If you’re a team member, create your own list of results associated with the tasks listed on your job description and discuss them with your manager. Take control of your career by taking control of the results you achieve versus simply checking off tasks.
No victims here, only empowered superstars in control of their businesses, departments, teams, and personal careers. Superstars know what results they must achieve and are on a constant search for how to continue to improve them.
At LionSpeak, we’re so glad all of you superstars are on this amazing ride with us!
“When you’re committed to something, you accept no excuses, only results.”
~ Ken Blanchard
