View Post

Invitations vs. Demands

Rachel, a recently promoted department leader, nervously tapped her foot as well as her pencil while she waited for Jake to arrive in her office for their prescheduled growth conference.  She had given a lot of thought to the areas where Jake performed well and even more thought to the one in which he doesn’t… handling feedback positively from senior …

View Post

The Leadership of Moms

Many of us had someone (or if we were extra lucky… many someones) in our life who not only gave us wise counsel but also shared encouragement, ideas, and resources with us so that we might stretch beyond what we thought we were capable of. On the heels of Mother’s Day, I fondly remember my mother in that role.   …

View Post

We’ve Been Waiting for You

On this Monday morning gathered around for your team huddle, you are a team of completely unique individuals preparing to work this day together toward a common goal. You will attempt to serve your patients at a high level of care while simultaneously creating a full and rich life for you and your families. After observing hundreds of these morning team …

View Post

Reacting to Reality

Jerry calls an emergency meeting with the entire team before anyone goes home for the day. Waiting for everyone to be seated, he paces, his face red and visibly irritated. With a raised voice he states, “I want you all to know that I have had it. I’m sick to death of how unprofessional you have all been acting lately… gossiping, complaining, acting …

View Post

Aggressive vs. Assertive

Some years ago, I was facilitating a team meeting in a client office where we were discussing some ideas about how to improve their case acceptance with patients. The owner felt most members of the team, including himself, were relatively timid in the way they recommended necessary treatment, if not outright apologetic. He felt they needed to be more assertive …