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Congruency

If I ask Tom, “Is anything wrong?” and he smiles, connects with me, and says, “Nothing’s wrong,”… I generally believe him. However, if I ask him, “What’s wrong, honey?” and his response is a mumbled, “Nothing,” accompanied by a sour tone, crossed arms, and a frowning face… I’m likely not to believe him. We hardly ever believe someone when their …

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Stop Being the Nice Guy

The most common definitions of the word “nice” are agreeable and enjoyable. But the word “kind” is most often defined as loving, caring, generous, benevolent. And that’s exactly how it is for me. I experience people who are nice as very pleasant, well-mannered, and I usually enjoy being in their company. But kindness feels somehow different, like a value that …

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Feedback for the Future

My friend and colleague, Dino Watt, recently wrote an excellent blog about the difference between feedback and criticism. In it, he mentioned that feedback focuses on outcomes and the future, builds strengths, inspires change, and communicates that the future looks bright. Criticism, on the other hand, focuses on what we don’t want rather than what we do want. It harps …

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The Neutral Zone

Next week, I’m giving a presentation at The Dental Festival in Miami on “Courageous Conversations: How Dental Professionals Can Positively Impact the Opioid Crisis.” This week, I spent some time updating my research and am happy to report that the numbers of prescriptions written for opiates by dental professionals has decreased. Our industry, along with other healthcare providers on the frontlines, have educated …

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Perhaps Love

My colleague, Paul Homoly, once told me that my message, speech, and offerings on any subject would get better once I wrote a book on it. Already a published author, he knew from experience that the rigorous process of organizing your thoughts, proving the argument, providing a clear process, and inspiring the reader to action is required for a well-written book. The …