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Top Ten Telephone Tips for New Patient Calls

Have Them At Hello! Being professional doesn’t mean you have to sound cold. Actually, quite the opposite! Make sure your initial telephone greeting sounds upbeat, friendly, and professional… and always identify the practice and yourself. Make a connection right away. Get the patient’s name at the beginning of the call and look for a way to make a personal connection, …

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Hang on a Sec!

Ever called a busy business and been instantly thrown into the depths of the dark, cold pit I call “Hold Hell” before you could utter a single word to properly defend yourself? How did we ever come to think that was a legitimate way to answer the telephone, let alone communicate that we’re a company that truly wants your business? …

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Answer First, Story Second

Last week, I had the privilege of being interviewed by media and advertising specialist, Randy Alvarez, for his show The Wellness Hour.  As we prepped for the show in the “green room”, Randy and I talked through some of the potential questions he would be asking me. When he asked, “Is downloadable audio the only way an administrator or practice …

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Making Business Easy

I love shopping on Amazon and I adore using Netflix for my movies and shows. I’m a frequent Uber patron and a huge fan of CLEAR to scoot past security lines at major airports. I hardly ever actually go to the bank anymore because of the ease and convenience of Chase Bill Pay and Deposit by Phone. All of these …

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Building Relationships

As I write this, Tom and I are on our way home from a quick but marvelous NYC getaway where we celebrated our second-year wedding anniversary. In three days, we took in Central Park and an outdoor lunch at Tavern on the Green, a rainy afternoon at the Metropolitan Museum trying our best to absorb the beauty and wonder on …