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A Jar Full of Love

Pet peeves. We’ve all got ’em. I hate it when guys leave the toilet seat up and I fall right into it in the middle of the night. I hate it when someone takes the last of anything and doesn’t restock it or add it to the grocery list. I hate it when the express checkout lane of 15 items …

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Faults and Forgiveness

Last week, I received a blog from my colleague, Joan Garbo, and was blown away by the beautiful way in which she expresses the idea of “work-ability” and the value of treating others as you’d want to be treated… especially when it comes to forgiveness and seeking the best in our teammates. This is a strong tenant of LionSpeak leadership …

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Dog Training for Humans

This week, we are picking a subscriber favorite from our archives as our lead Lioness  heads to New York City as part of the Dental Business Institute teaching faculty.  We know she’ll do a fabulous job with her students who are enrolled to learn ways to  scale their businesses because she is a skilled trainer and master of adult learning. This recycled Monday Morning …

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Stop Boring Me!

It’s 2:30 p.m., but it feels like 6:00. You’ve been in this seminar since sometime this morning and, while it’s been full of good information, you’re on overload and squirming in your seat. Can you relate? We all can. Later, when you try to bring all your carefully written notes back to your team at next week’s team meeting… they …

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The Cure for the Cancer

Last week, I wrote about the plague of negativity infecting our workplaces today. This week, I’d like to offer some relief for those of you experiencing it, whether from an individual or group of people, or as a fundamentally negative person yourself. Motivational Speaker, Jon Gordon, refers to negative people who are unwilling to develop a more positive approach to …

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The Cancer of Negativity

Negativity. The terminal cancer of workplace culture. Negativity is like a microscopic germ placed in a warm petri dish. Nestled in an environment with no defenses preemptively built in, it will grow, multiply, and spread so silently and slowly that it’s almost unnoticeable to others until… it’s deadly. When a workplace has a tolerance for people who exhibit negativity, they …

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Training for Success

Rapid growth, without the tools to sustain it, is a recipe for failure. Take Diane, for example. Diane was one of the best employees we’ve come across in three decades of dental, healthcare, and executive coaching. Her official title was Practice Administrator. She was a magician — keeping the schedule filled, organizing productive meetings, keeping collections high and accounts receivables …

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It’s a Beautiful Day in the Neighborhood

Happy Monday! As I write this week’s Stretch, I’m on a plane to San Diego after attending some professional meetings in Honolulu and indulging in five days of rest and relaxation on Maui. I’m returning rested and recharged with a renewed sense of wonder about the incredible beauty of our world. On the five-hour flight home, I watched the film, …

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The Choice is Clear

It’s only occasionally that I’m truly impressed with the level of client service extended to me by an individual. Even more rare is that level of extraordinary service delivered by an entire group of people. But, I could count on one hand the number of times I’ve had consistently excellent service delivered by an entire company nationwide over a five-year …

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Practice Makes Perfect

Fall is here and we’re stocking up on firewood, cooking soups, raking leaves, and watching football. As I write this, Tom is addressing the citizens of the town he grew up in at the homecoming community pep rally for the local high school football team. He was in town to celebrate his 40th year high school reunion where his classmates …