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Congruency

If I ask Tom, “Is anything wrong?” and he smiles, connects with me, and says, “Nothing’s wrong,”… I generally believe him. However, if I ask him, “What’s wrong, honey?” and his response is a mumbled, “Nothing,” accompanied by a sour tone, crossed arms, and a frowning face… I’m likely not to believe him. We hardly ever believe someone when their …

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Stop Being the Nice Guy

The most common definitions of the word “nice” are agreeable and enjoyable. But the word “kind” is most often defined as loving, caring, generous, benevolent. And that’s exactly how it is for me. I experience people who are nice as very pleasant, well-mannered, and I usually enjoy being in their company. But kindness feels somehow different, like a value that …

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Why Don’t They “Just Do It”?

I spend a lot of time coaching owners, managers, trainers, and frontline professionals on how to positively handle people who aren’t living up to expectations. It can be so frustrating when people don’t do what we want them to do, what we need them to do, what we expect them to do. Most of our frustration comes from a lack of …

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Collective Intelligence

“When two minds are coordinated in the spirit of harmony, the mastermind is evolved.” This is a quote from the short video of Team Yaha’s facilitation of a team exercise that we have used at LionSpeak which we called Steering the Pen. They contend that the mastermind, or collective intelligence, is more powerful and productive than individual minds working independently. The …

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We’ve Been Waiting for You

On this Monday morning gathered around for your team huddle, you are a team of completely unique individuals preparing to work this day together toward a common goal. You will attempt to serve your patients at a high level of care while simultaneously creating a full and rich life for you and your families. After observing hundreds of these morning team …

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Reacting to Reality

Jerry calls an emergency meeting with the entire team before anyone goes home for the day. Waiting for everyone to be seated, he paces, his face red and visibly irritated. With a raised voice he states, “I want you all to know that I have had it. I’m sick to death of how unprofessional you have all been acting lately… gossiping, complaining, acting …

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The Story Behind the Vision

I’m currently planning our annual LionSpeak team retreat, and as I revisited my vision for the future to share with the team, it occurred to me that while I have shared my view of the future with them before, I’ve never actually shared the past that brought me to it. Do they even know the LionSpeak story? How I got here? Why I …

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Aggressive vs. Assertive

Some years ago, I was facilitating a team meeting in a client office where we were discussing some ideas about how to improve their case acceptance with patients. The owner felt most members of the team, including himself, were relatively timid in the way they recommended necessary treatment, if not outright apologetic. He felt they needed to be more assertive …

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Water Weight

  As our lead Lioness, Katherine Eitel Belt, moves into a new home this week, we decided to reach back in our archives and repost a Monday Morning Stretch which we hope you will find helpful during these current challenging times. The health and productivity of teams, whether professional, personal, or community-based, is commensurate with the health and productivity of …

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Coronavirus and Leadership

If you’ve been a subscriber to our Monday Morning Stretch for any length of time, I hope I have inspired you to be consistent in your effort to grow and strengthen your personal leadership skills. If you’ve done so, then you know already that you must first up-level your own mindset and leadership thinking prior to elevating your ability to …