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Aggressive vs. Assertive

Some years ago, I was facilitating a team meeting in a client office where we were discussing some ideas about how to improve their case acceptance with patients. The owner felt most members of the team, including himself, were relatively timid in the way they recommended necessary treatment, if not outright apologetic. He felt they needed to be more assertive …

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Water Weight

  As our lead Lioness, Katherine Eitel Belt, moves into a new home this week, we decided to reach back in our archives and repost a Monday Morning Stretch which we hope you will find helpful during these current challenging times. The health and productivity of teams, whether professional, personal, or community-based, is commensurate with the health and productivity of …

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Coronavirus and Leadership

If you’ve been a subscriber to our Monday Morning Stretch for any length of time, I hope I have inspired you to be consistent in your effort to grow and strengthen your personal leadership skills. If you’ve done so, then you know already that you must first up-level your own mindset and leadership thinking prior to elevating your ability to …

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What Excellence Requires

In May, Tom and I are taking two of his Grand Delights (aka, granddaughters) to see Shen Yun in Palm Desert for their birthdays. They love the stage arts… dancing, drama, music… and so do we, so it’s sure to be a magical memory for all of us. I’d seen the commercials for Shen Yun over the last few years …

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From Obstacle to Hero to Guide

Last week, I wrote about speaking and marketing to your consumer base with the idea of being the guide who is helping them to become the hero of your product or service story. This week, I’d like to offer a more personal perspective on the exact same idea. As a leadership and communication coach, I’m hoping to be the guide …

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Transform Your Meetings With Questions

A few years ago, I observed the most “by-the-book”, point-perfect morning meeting in a client office I had ever seen in all my years of consulting. Everyone was there on time with big smiles, bright “Good Morning’s!” and upbeat attitudes all around. Every patient chart had been reviewed the day before using the chart checklist I had given them. They …

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Calibrating Leadership

Out on my hike today with my two-year-old Labrador retriever, Sierra, I was thinking about how quickly my business is growing and how my team is expanding to support that growth. I was ruminating on how my role is evolving by necessity into one of a leader and coach rather than the sole sales representative and income producer. I want …

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When Love is the Answer

Yesterday, Tom and I toured the historic CelioRanch in Christmas Valley, just a few miles from the cabin. The Celiofamily came to America as Swiss Italian immigrants who homesteaded in the El Dorado area just outside of Sacramento, California. They built a lumber mill, dairy, and cattle business for which they procured summer grazing lands high up in the Sierras. …

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It Doesn’t Have to Be Hard

Sometimes we make things way too hard.  When it comes right down to it, there are four basic questions to answer if you want a high-functioning, drama-free team: What does my team need from me as a leader? What does my leader and team need from me as a team member? How will we handle conflict and broken agreements when …

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Learning and Leadership

John F. Kennedy once said, “Leadership and learning are indispensable to each other.” That’s because leaders are not born but rather developed. So, they are constantly trying new approaches, analyzing the results, and adjusting their strategies along with way. In the healthcare, dental, and veterinary fields, we are experiencing a seismic shift in our industries with an increase in consolidation …