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Answer First, Story Second

Last week, I had the privilege of being interviewed by media and advertising specialist, Randy Alvarez, for his show The Wellness Hour.  As we prepped for the show in the “green room”, Randy and I talked through some of the potential questions he would be asking me. When he asked, “Is downloadable audio the only way an administrator or practice …

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Sing a Song

Researchers in Austria recently discovered that funny people have higher IQs than their more serious peers. They argue that it takes both cognitive and emotional ability to process and produce humor. Their analysis shows that funny people have higher verbal and non-verbal intelligence, and they score lower in mood disturbance and aggressiveness. Not only are funny people smart, they’re nice …

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The Stretch Zone

Lioness Learning (soon to become LionSpeak… Stay tuned!) is a communication coaching company specializing in coaching individuals, leaders, and teams, who wish to communicate with more clarity and inspiration to achieve remarkable results. In other words, we help people communicate better in a variety of circumstances. For example: An administrator wanting to convert more callers to appointments. A leader wishing …

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Love Labor

Most of us associate Labor Day with the official end of summer, but Labor Day was actually a holiday created in 1894 to celebrate the social and economic achievements of the American workers. A creation of the labor movement, it constitutes a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of our country. …

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Something to Live For

I’ve hardly met anyone whom this terrible opioid epidemic has not touched in some way. We know this from the tremendous response that continues to pour in from all corners of the world and from every walk of life since my last two Monday Morning Stretch blogs. We have already been recommended for two state dental meetings and have scheduled …

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Courageous Conversations

Well, if we had any doubts about how important, relevant, and appreciated discussing Austin and my experience with his opiate addiction and subsequent recovery would be… we don’t anymore. The response from last week’s Monday Morning Stretch was literally overwhelming. We received a record number of responses, Facebook posts, phone calls, and texts. Comments ran the gambit from praising our …

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Music Monday: Coming Clean

One of LionSpeak’s most popular presentations right now is called Courageous Conversations which trains professionals on the leadership skill of having crucial conversations. But, sometimes the most crucial conversations you’ll ever need to have are with a family member or friend. Fortunately, the skill set is the same. For me, mastering this skill was hard won. On July 20th, my …

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Through Another Man’s Eyes

It has become a tradition during the weeks we spend at Tom’s summer cabin in the Sierras each year to attend the Lake Tahoe Shakespeare Festival. They host a Shakespearean comedy every July in a gorgeous venue under the trees and the stars on one of the beaches of Lake Tahoe. On the docket this year was As You Like …

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Outside Voices

An outside voice can challenge and encourage our inside voice. “I bet your husband doesn’t have a chance if he gets in an argument with you!” That’s what someone actually said to me after a presentation I gave on mastering crucial conversations. I wasn’t really sure what he was talking about because my husband and I don’t ever have any …

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Mindsets, Skillsets, and Toolsets

Last week’s Monday Morning Stretch sure did strike a resonant chord with our subscribers. We were swamped all week with comments, kudos, and questions about the need for developing this high level of dedicated team members and elevated communication skills. I even received this email from my assistant, Kelly Case: I just got a call from a woman who works …