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Summer Reading Lessons

In my work, I usually spend a fair amount of time on planes and reading is one of the things I most enjoy to pass the time. I equally love reading for personal and business growth as well as for the sheer pleasure of a great, all-engrossing novel. And summertime seems to beckon me to read even more. Today, I’m …

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You Asked for It!

In my work with healthcare and service-industry professionals, I’m often asked for my advice on the concept of “asking for referrals” to build your business. My answer? Sometimes I like it and sometimes… I most definitely don’t. As a customer myself, I’ve been asked for referrals, and it felt natural and sincere so I was inclined to spread the word on behalf …

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Aggressive vs. Assertive

Some years ago, I was facilitating a team meeting in a client office where we were discussing some ideas about how to improve their case acceptance with patients. The owner felt most members of the team, including himself, were relatively timid in the way they recommended necessary treatment, if not outright apologetic. He felt they needed to be more assertive …

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Using my “inside voice”

Every year in July, I disconnect. If not completely, then pretty darn close. With limited cell service and no cable, satellite, or even a TV to play it on in Tom’s rustic cabin in the mountains, my daily Facebook posts, tweets, and blogging slow down to an almost imperceptible crawl. Emails and voice mails are answered within the week, instead of hours. And routine …

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Crisis Point

Over the past few months, our nation, and therefore our practices, have experienced a crisis. In one way or another, we’ve all been impacted by this pandemic. John F. Kennedy once said, “When written in Chinese, the word crisis is composed of two characters: One represents danger and the other represents opportunity.” With multiple clients experiencing a crisis all at once, it is …

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Upping the Ante

It’s that time of year! Yesterday, we left home for our summer cabin near South Lake Tahoe. During our time at the cabin, we love to hike around the perimeter of Echo Lake. One day, Tom and I were doing that hike, and Tom remarked on what an absolutely perfect day it was for a hike- cool temps, light wind, …

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Today I Know

What if I told you that through hardships and tribulations, I had discovered nine characteristics by which to create a rich and beautiful life? Well, I haven’t. But Charlie Chaplin did. I recently read a poem authored by Charlie Chaplin and was so struck by its poignancy that I did a little research to see if I could learn what had inspired …

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The Gift of Conflict

Every time we face conflict… it’s a generous gift. No exceptions. You may not accept the gift, but it is there for the taking, nonetheless. There is growth here for us that is available no other way but through conflict. In addition, every time we approach conflict from a bigger perspective … we model a better way … as a reminder to ourselves and …

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Keep the Vision. Change the Plan.

I’m writing to you from my underground bunker, typing on my sterilized keyboard, looking through my blue spectrum glasses at the screen that has represented my view of the world for the last two months. Okay, it’s not actually quite like that (though it has felt that way at times). We’re all resurfacing, or about to resurface, back into the world. And …

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The Big Pause

My friend and colleague, Kate Reid, refers to this time we’ve experienced the past few months as “The Big Pause.”  I like that description.  As we all prepare to head back to work, I believe we will occasionally look back on this time and wish we could return.  Life for many has been hard, but it has also been simplified.  …