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Seeing the Best

Does being happy matter in business? I think it does, and there is plenty of current research to show that it matters more and more to the customers, clients, and patients in today’s marketplace. Someone asked me recently, “How is it that you’re able to be so happy with all that’s going on in the world today?” They were speaking …

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Issue Resolution

From time to time, issues arise between members of any team which require resolution in order for the team to continue to function at its highest level. Following are six points to remember for positive and successful issue resolutions: Turn your complaints into requests. Change “you” statements to “I” or “we/us” statements. Never go backwards! Focus on the future only. …

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Lost and Found

I love poetry. I get that from my mother. I recently heard a poem on an Oprah podcast with Eckhardt Tolle called Lost by David Wagoner. It stopped me in my tracks. “Stand still. The trees ahead and bushes behind you are not lost. Wherever you are is called Here, and you must treat it like a powerful stranger. Must …

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Music Monday: An American Child

There are certain passages in our lives which create personal bonds so deep that the flow of time has no effect on their strength or impact on you. My high school experience was one of those passages.  With only 38 kids in my graduating class, we were close. So close in fact, that our teachers insisted we take a moment …

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The Most Important Business Tool

Warren Buffet was recently asked what he felt the number one necessary business skill was today. His answer? Public speaking. In much of our work here at LionSpeak with corporate executive teams or sales teams, I agree 100%. But, I wondered. Would that also apply to my other primary market of dentists, veterinarians, and other discretionary healthcare providers? They are …

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True Freedom

Today is Juneteenth… an official State holiday in Texas. Growing up in Texas, I can remember Juneteenth celebrations in the small, country town in which I was raised. There would definitely be BBQ, cold beer, and for some reason as tradition dictated… strawberry soda pop. The story of Juneteenth is an interesting one. It celebrates the day that Major General …

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Sour Milk and Leadership

I know. It’s completely un-lady-like to drink milk straight from the container. However, occasionally when I’ve needed an ibuprofen for a headache to get to sleep and to put a little something in my stomach, I’ve reached straight for the container so as not to turn on all the lights or make too much noise. The last time I succumbed …

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Music Monday: Happy People

I’m breaking a promise, I know. I promised to continue this week with our breakdown of how to be exceptional on the telephone, but I totally spaced off that it would be Music Monday (always the first Monday of every month), and I’ve been waiting all month to feature this great new song, “Happy People”, by Little Big Town. So, …

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Building Relationships

As I write this, Tom and I are on our way home from a quick but marvelous NYC getaway where we celebrated our second-year wedding anniversary. In three days, we took in Central Park and an outdoor lunch at Tavern on the Green, a rainy afternoon at the Metropolitan Museum trying our best to absorb the beauty and wonder on …

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Acting Lessons

My kids were so impressed when they found out that I had been a cheerleader three out of my four years in high school. It’s apparently a big deal when there are hundreds of kids in your class and thousands in the school but when you have less than 50 students in your graduating class and only 8 try out …