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You Can Fly!

Mary Kay Ash once said, “Aerodynamically, the bumblebee shouldn’t be able to fly, but the bumblebee doesn’t know it, so it goes on flying anyway.” Rules in life and business are necessary and important. They maintain order and protect and support us in many ways. But sometimes as a coach, I’m struck by how often we assume that the way …

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Music Monday: I Like You

We’re home this week from our 6-week slice of summer heaven at our Silver Firs Cabin in the Sierra Mountains.  Settling back now into the work and life we love with all its familiarity and surprises, perfection and imperfection. This summer, I left the cabin twice for business opportunities I didn’t want to miss:  A chance to help improve the …

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Don’t Wait to Start

You don’t have to wait until January 1st to get in shape. You can get a few more minutes of movement into your daily routine right now. You don’t have to wait until after the vacation to start eating healthier. You can eat smaller quantities by splitting your favorite meal with your spouse right there in Hawaii. You don’t have …

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It Doesn’t Have to Be Hard

Sometimes we make things way too hard.  When it comes right down to it, there are four basic questions to answer if you want a high-functioning, drama-free team: What does my team need from me as a leader? What does my leader and team need from me as a team member? How will we handle conflict and broken agreements when …

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Learning and Leadership

John F. Kennedy once said, “Leadership and learning are indispensable to each other.” That’s because leaders are not born but rather developed. So, they are constantly trying new approaches, analyzing the results, and adjusting their strategies along with way. In the healthcare, dental, and veterinary fields, we are experiencing a seismic shift in our industries with an increase in consolidation …

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Issue Resolution

From time to time, issues arise between members of any team which require resolution in order for the team to continue to function at its highest level. Following are six points to remember for positive and successful issue resolutions: Turn your complaints into requests. Change “you” statements to “I” or “we/us” statements. Never go backwards! Focus on the future only. …

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Music Monday: An American Child

There are certain passages in our lives which create personal bonds so deep that the flow of time has no effect on their strength or impact on you. My high school experience was one of those passages.  With only 38 kids in my graduating class, we were close. So close in fact, that our teachers insisted we take a moment …

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Speaking the Truth

After a two-week, multi-leg trip on the road, I’ll be one happy girl to sleep in my own bed tonight. It was a good trip, all in all: A 2-day private speaker’s workshop for a large accounting firm in Dallas, a 2-day private Transformational Training workshop for a large DSO in Wisconsin and a visit with my 2nd cousin and …

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Top Ten Telephone Tips for New Patient Calls

Have Them At Hello! Being professional doesn’t mean you have to sound cold. Actually, quite the opposite! Make sure your initial telephone greeting sounds upbeat, friendly, and professional… and always identify the practice and yourself. Make a connection right away. Get the patient’s name at the beginning of the call and look for a way to make a personal connection, …

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Hang on a Sec!

Ever called a busy business and been instantly thrown into the depths of the dark, cold pit I call “Hold Hell” before you could utter a single word to properly defend yourself? How did we ever come to think that was a legitimate way to answer the telephone, let alone communicate that we’re a company that truly wants your business? …