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Director of First Impressions

Many large companies are creating positions called a Director of First Impressions. As a matter of fact, you can find many job openings on Zip Recruiter with salaries hovering around 40K+ per year. Their job is to design, implement, and maintain ongoing quality control for the first interactions their clients will have when interacting with their company, services, and products …

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Music Monday: Things Worth Fighting For

A recent Facebook post really resonated with me. It said: I once asked a very successful woman to share her secret with me. She smiled and said: “I started succeeding when I started leaving small fights for small fighters. I stopped fighting those who gossiped about me. I stopped fighting with my in-laws. I stopped fighting for attention. I stopped …

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The Productivity of Stillness

I’m leaving the cabin for the season tomorrow. Always a bittersweet day. I’m flying to Minneapolis for my annual one-on-one session with my business coach and then on to deliver two days of patient service and leadership communication training for a pediatric group practice. Tom will wrap things up at the cabin and make sure it will be strong and …

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Gems of Greatness

Katie Beckley graduated from the University of Baltimore with a law degree. She came to it naturally as her parents and grandparents were steeped in business and law backgrounds and founded a major department store in Maryland. It was in her blood but not in her soul. By her third year in law school, she realized she was much more …

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Calibrating Leadership

Out on my hike today with my two-year-old Labrador retriever, Sierra, I was thinking about how quickly my business is growing and how my team is expanding to support that growth. I was ruminating on how my role is evolving by necessity into one of a leader and coach rather than the sole sales representative and income producer. I want …

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Good Judgement, Bad Judgement

There are several definitions of the word, judgement: A decision of a court or judge. A misfortune viewed as a divine punishment. The ability to make considered decisions or come to sensible conclusions. An opinion or conclusion often about a person or circumstance. I showed terrifically good judgement when I read the fine print on a timeshare contract and discovered …

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Music Monday: How Bad Do You Want It?

It’s Labor Day Monday so… most of you are reading this on Tuesday! And it’s good that you are. Labor Day celebrates all Americans who work to support themselves, their families, their communities, and pay their taxes thereby supporting their nation. It’s the one day of the year we set aside to celebrate the working man and woman and give …

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When Love is the Answer

Yesterday, Tom and I toured the historic CelioRanch in Christmas Valley, just a few miles from the cabin. The Celiofamily came to America as Swiss Italian immigrants who homesteaded in the El Dorado area just outside of Sacramento, California. They built a lumber mill, dairy, and cattle business for which they procured summer grazing lands high up in the Sierras. …

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Milestones

Saturday, I turned 60 years old. And, it’s happening. All of it. I’m a little “stiffer” in the morning when I roll out of bed. I have some recurring aches and pains. And what’s with the random gaps of memory!? (Where are my car keys, anyway?) My bedtime is getting earlier and earlier and afternoon naps frequently sound delicious. And, …

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You Can Fly!

Mary Kay Ash once said, “Aerodynamically, the bumblebee shouldn’t be able to fly, but the bumblebee doesn’t know it, so it goes on flying anyway.” Rules in life and business are necessary and important. They maintain order and protect and support us in many ways. But sometimes as a coach, I’m struck by how often we assume that the way …