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Hands Up and Hang On!

One thing about roller coasters… once it starts, you’re along for the ride, like it or not. Once you’re strapped in, how you handle the ups and downs, fear and excitement, twists and turns will ultimately determine how much you enjoy the ride. If you stand on the ground and look at a roller coaster from a distance, you can …

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Part Two: Demonstrating Empathy

Last week, I shared about a conversation I had with a man at dinner. This man trains Oncology Residents and, while he is truly impressed with the dedication, talent, and level of clinical and scientific education his recent students possess, he lamented the poor level of skill his students exhibit in their ability to connect, relate, and communicate effectively with …

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Part One: The Healing Power of Empathy

Last week, I spoke on Courageous Conversations on the Smiles at Sea cruise to the Bahamas. I’m not much of a cruiser myself, but I confess that it’s not a terrible day at the office either. At dinner one night, I discussed the concept of empathy and patient communication with a PhD pharmacist who works in Oncology and teaches Residents. …

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Making Business Easy

I love shopping on Amazon and I adore using Netflix for my movies and shows. I’m a frequent Uber patron and a huge fan of CLEAR to scoot past security lines at major airports. I hardly ever actually go to the bank anymore because of the ease and convenience of Chase Bill Pay and Deposit by Phone. All of these …

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Director of First Impressions

Many large companies are creating positions called a Director of First Impressions. As a matter of fact, you can find many job openings on Zip Recruiter with salaries hovering around 40K+ per year. Their job is to design, implement, and maintain ongoing quality control for the first interactions their clients will have when interacting with their company, services, and products …

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Music Monday: Things Worth Fighting For

A recent Facebook post really resonated with me. It said: I once asked a very successful woman to share her secret with me. She smiled and said: “I started succeeding when I started leaving small fights for small fighters. I stopped fighting those who gossiped about me. I stopped fighting with my in-laws. I stopped fighting for attention. I stopped …

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The Productivity of Stillness

I’m leaving the cabin for the season tomorrow. Always a bittersweet day. I’m flying to Minneapolis for my annual one-on-one session with my business coach and then on to deliver two days of patient service and leadership communication training for a pediatric group practice. Tom will wrap things up at the cabin and make sure it will be strong and …

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Gems of Greatness

Katie Beckley graduated from the University of Baltimore with a law degree. She came to it naturally as her parents and grandparents were steeped in business and law backgrounds and founded a major department store in Maryland. It was in her blood but not in her soul. By her third year in law school, she realized she was much more …

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Calibrating Leadership

Out on my hike today with my two-year-old Labrador retriever, Sierra, I was thinking about how quickly my business is growing and how my team is expanding to support that growth. I was ruminating on how my role is evolving by necessity into one of a leader and coach rather than the sole sales representative and income producer. I want …

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Good Judgement, Bad Judgement

There are several definitions of the word, judgement: A decision of a court or judge. A misfortune viewed as a divine punishment. The ability to make considered decisions or come to sensible conclusions. An opinion or conclusion often about a person or circumstance. I showed terrifically good judgement when I read the fine print on a timeshare contract and discovered …