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Understanding vs. Empathy

There are few customer service experiences that I dread more than getting a new phone from a cell phone provider. But, I had to recently and, as always seems to be the case, I had issues and needed to call the provider afterward for questions, clarifications, and general assistance to get this “latest and greatest” device to simply make a …

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When they go up, we come down

There have been countless moments in my life when someone or something triggered a big emotion within me. And that emotion always spawned an even bigger, often immediate, reaction from me. Most of those, I have later regretted. We are currently living in one of the most collectively stressful times in the last 50 years, and everywhere people’s reactions are demonstrating the …

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Love Labor

Most of us associate Labor Day with the official end of summer, but Labor Day was actually a holiday created in 1894 to celebrate the social and economic achievements of American workers. A creation of the labor movement, it constitutes a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of our country. And …

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Jump!

Do you remember the experiment where a scientist studying the conditioning of animal behavior put a bunch of fleas in a jar and sealed it with a lid? I hadn’t thought about it in years but was recently reminded of it and its inherent lessons for us in a brilliantly written blog by my friend and colleague, Joan Garbo (https://joangarbo.com/,) where …

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Everything Changes

Every parent remembers that moment when a tiny pink or blue bundle in which your newborn baby has been carefully swaddled is laid tenderly into your waiting, anxious arms. In that moment, as you gaze into the eyes of your future, you somehow know that your life has been forever changed. Mine did at 11:50 a.m. June 26, 1983, when …

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Happy Birthday to Me

Today is my 61st birthday.  Do I feel old?  Sometimes.  And sometimes I still feel so young it seems virtually impossible that I’m celebrating this many years on the planet.  My mother used to tell me that after sixty she was often surprised to see the face that was looking back at her in the mirror because inside, she still …

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Orpheus

I’m an optimist by nature. I always have been. I don’t recall a time where I have thoroughly given up on the future, felt completely stuck without options or without hope. I’ve always believed that we, collectively and as individuals, would find our way somehow. But I must admit that lately… I’ve had my moments. And I’ve heard it all around me recently from …

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If Life is a Game, These are the Rules

One of the best personal development books I’ve ever read was the simple yet powerful book, If Life is a Game, These are the Rules. In this book Cherie Carter-Scott who is an author, corporate trainer, and consultant outlines what she calls her “Ten Rules for Being Human,” and I found them not only poignant but also really helpful to read and …

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You Gotta Mean It

The words, “I’m sorry,” can sometimes feel like a true apology or just a great big brush-off. I’m reminded of a time when, long after its due date, a cushion I’d ordered from Pier One hadn’t arrived. For a week the tracking section of the UPS website stated it was “scheduled for delivery today.” After several attempts to track the package online, …

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Answer First, Story Second

A few years ago, I had the privilege of being interviewed by media and advertising specialist, Randy Alvarez, for his show The Wellness Hour. As we prepped for the show in the “green room,” Randy and I talked through some of the potential questions he would be asking me. When he asked, “Is downloadable audio the only way an administrator or …