“My job is to report it, not to fix it. That’s my manager’s job. That’s why she gets paid the big bucks!” This was the reply I received when I asked a client’s team member if she would be open to some coaching about how to solve a conflict with one of her co-workers. Simultaneously, her manager had complained to …
Transform Your Meetings With Questions
A few years ago, I observed the most “by-the-book”, point-perfect morning meeting in a client office I had ever seen in all my years of consulting. Everyone was there on time with big smiles, bright “Good Morning’s!” and upbeat attitudes all around. Every patient chart had been reviewed the day before using the chart checklist I had given them. They …
