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The Three “R’s” of Feedback

Giving feedback to redirect a person’s behavior is an essential professional skill, especially when we need improvement and change. But, feedback is often given poorly and can subsequentially be more damaging than helpful. I have found that remembering the three “R’s” of feedback helps me to reel in my emotions, keep my eye on the prize, and deliver the feedback …

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Course Corrections

In my career, my only professional jaunt outside of dentistry and communications coaching was working for a local winery in my early 30’s as a marketing manager.  The job was overall a great experience and one that broadened me professionally.  The winery was owned by a huge international liquor giant so this was my first and only “corporate” job. It …

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Feedback for the Future

My friend and colleague, Dino Watt, recently wrote an excellent blog about the difference between feedback and criticism. In it, he mentioned that feedback focuses on outcomes and the future, builds strengths, inspires change, and communicates that the future looks bright. Criticism, on the other hand, focuses on what we don’t want rather than what we do want. It harps …

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The Gift of Feedback

One of the pleasures of getting older is the joy of having grandchildren. I’ve been blessed (so far) with seven inherited Grand Delights (as we refer to them) from Tom’s children with an 8th baby girl on the way in April. The current youngest, 10-month-old Jake, lives close enough that on most Tuesdays we get the privilege of caring for him while his …