View Post

The Destination of a Conversation

One of my favorite ways to spend a Sunday is to jump in the car with Tom and head out to explore an area without any particular destination in mind. I love stumbling upon quaint little towns with their specialty shops, unique restaurants, hidden history, and interesting conversations with proprietors or patrons. I instantly relax into the freedom of wandering …

View Post

20 Seconds of Insane Courage

In 2011, I was thoroughly enjoying a new and growing relationship with my now-husband, Tom. My attention was so focused on this new love in my life that I completely missed some everyday things … like most of the movies, TV series, and news events of 2011.  Looking back, that experience taught me some important lessons about the value of …

View Post

Two More Important Meetings

Last week, I outlined a small business/practice meeting structure that included five different types of meetings to support your growth and the realization of your long-term vision. But, I forgot to mention two others that are equally important: Growth Conferences and Courageous Conversations. Both of these meetings are focused on developing your people, but they have two big distinctions. Courageous …

View Post

Congruency

If I ask Tom, “Is anything wrong?” and he smiles, connects with me, and says, “Nothing’s wrong,”… I generally believe him. However, if I ask him, “What’s wrong, honey?” and his response is a mumbled, “Nothing,” accompanied by a sour tone, crossed arms, and a frowning face… I’m likely not to believe him. We hardly ever believe someone when their …

View Post

Stop Being the Nice Guy

The most common definitions of the word “nice” are agreeable and enjoyable. But the word “kind” is most often defined as loving, caring, generous, benevolent. And that’s exactly how it is for me. I experience people who are nice as very pleasant, well-mannered, and I usually enjoy being in their company. But kindness feels somehow different, like a value that …

View Post

Feedback for the Future

My friend and colleague, Dino Watt, recently wrote an excellent blog about the difference between feedback and criticism. In it, he mentioned that feedback focuses on outcomes and the future, builds strengths, inspires change, and communicates that the future looks bright. Criticism, on the other hand, focuses on what we don’t want rather than what we do want. It harps …

View Post

The Neutral Zone

Next week, I’m giving a presentation at The Dental Festival in Miami on “Courageous Conversations: How Dental Professionals Can Positively Impact the Opioid Crisis.” This week, I spent some time updating my research and am happy to report that the numbers of prescriptions written for opiates by dental professionals has decreased. Our industry, along with other healthcare providers on the frontlines, have educated …

View Post

Perhaps Love

My colleague, Paul Homoly, once told me that my message, speech, and offerings on any subject would get better once I wrote a book on it. Already a published author, he knew from experience that the rigorous process of organizing your thoughts, proving the argument, providing a clear process, and inspiring the reader to action is required for a well-written book. The …