3 Great Options to Transform Your Team
into a Powerful Frontline Salesforce
Have Them at Hello!
Exceptional Phone Skills for Dental & Healthcare Practices
Self-study audio training program
- Learn our easy “4 Steps to a Great Phone Call” Process
- Customize & utilize our VIP intake form
- Get & stay in control of your call
- Promote your practice & your doctor with ease
- Handle potential cancellations confidently
- Connect quickly & build rapport
- Track your results
- Improve outgoing calls
- Handle shoppers, cleaning only, emergencies and insurance driven callers
- Improve confirmation, reactivation and pending treatment calls
- Program delivered to your inbox in 1-2 business days
- 1 free mystery shopper call, results report, and 30-min coaching call included (contact us to schedule)
Real Phone Call Scenarios with Katherine!
Listen as Katherine expertly handles these callers so your team can hear how conversational, professional, & effective they can be on the phone:
- “I only want a cleaning.”
- “How much do you charge for crowns?”
- “Do you accept my insurance?”
- “I have a toothache!”
- “I need to cancel my appointment… again.” and much more!
Telephone SuperStar Training Program
Our Telephone SuperStar Training Progam will turn your frontline personnel into SuperStars! This comprehensive, year-long program is specially designed to provide real-time training for those team members who are answering your phones and having the first contact with your potential and existing clients.
How does it work?
- Have Them at Hello audio training program – includes workbook and customizable forms
- 30-minute onboarding session
- 90-minute virtual kickoff session with your trainer
- 5 mystery shopper calls per quarter with personalized results reports
- Quarterly 1-hour recorded coaching session with your trainer to review your calls
- Access to our on-demand webinar library
What makes this program different?
- No Canned Scripts! We don’t believe in harsh scripting. Instead, we teach easy-to-implement frameworks that allow for consistency and excellence while allowing team members to be authentic and truly connected.
- Real People. We use real people to make our calls. We don’t try to “trip” your people up with strange or outlandish questions. We want them to become SuperStars with the everyday folks who are calling your business.
- No sneak attacks. We never record a call without written permission, and we never play a call for anyone other than the employee or their immediate supervisor, without their permission.
- Positive feedback. We believe everyone wants to be a SuperStar so we treat them that way. Our reports point out their “wins” as well as sharing their “opportunities” for improvement in an encouraging way. We believe in your people and champion their growth.
“This training increased advertising ROI significantly. Call conversion increased from 80% to 94%; no-shows dropped from 31% to 13%. I loved it!”
—Dave Berger, DDS
Want to chat about this program?
Have Them at Hello! Audio Program
Phone Skills Training Audio & Workbook DOWNLOAD version, $695
- Audio Files will be delivered to your email inbox within 1-2 business days.
- Workbook is an Adobe PDF file delivered via e-mail with audio files.
Audio Program Upgrade
Already own a previous version of HTAH? Upgrade your training products
with our new download for only $195!
Contact Us to Upgrade
Customized Live Training
Let us bring our one- to two-day interactive workshops to your team, practice, or company and we’ll target your specific needs for delivering powerful, unscripted telephone skills.
Remote Video Coaching:
Let LionSpeak set up a series of remote video coaching sessions to deliver customized training to upgrade your team’s telephone skills.