Have Them at Hello!

Exceptional Phone Skills for Dental & Healthcare Practices

Our all-time BEST-SELLING training product is now BETTER THAN EVER! Totally updated & revised!

  • Learn our easy “4-Steps to a Great Phone Call” Process
  • Customize & utilize our VIP intake form
  • Get & stay in control of your call
  • Promote your practice & your doctor with ease
  • Handle potential cancellations confidently
  • Connect quickly & build rapport
  • Track your results
  • Improve outgoing calls
  • Learn the best ways to handle callers who are:
    • Shoppers
    • Cleaning Only
    • Emergencies
    • Insurance-Driven
  • Improve outgoing calls:
    • Confirmation
    • Reactivation
    • Pending Treatment

“This training increased advertising ROI significantly. Call conversion increased from 80% to 94%; no-shows dropped from 31% to 13%. I loved it!”

—Dave Berger, DDS

Our newest feature: Live Phone Call Scenarios with Katherine!

Using the simple “4-Steps to a Great Phone Call” system, Katherine expertly handles these callers so your team can hear how conversational, professional, & effective they can be on the phone:

  • “I only want a cleaning.”
  • “How much do you charge for crowns?”
  • “Do you accept my insurance?”
  • “I have a toothache!”
  • “I need to cancel my appointment… again.”
    and much more!
have them at hello - practice phone skills

Audio Program

Phone Skills Training Audio & Workbook DOWNLOAD version, $695
  • Audio Files will be delivered to your email inbox within 1-2 business days.
  • Workbook is an Adobe PDF file delivered via e-mail with audio files.

have them at hello download product

Audio Upgrade

Already own a previous version of HTAH? Upgrade your training products
with our new download for only $195!

have them at hello download product

Premium Training Package

Only $97/month

Best Value! Telephone Training Camp Package contains revised training download with customizable forms, Special Training Webinars, & Monthly Mystery Shopper Calls with Results Reports showing “Wins” & “Opportunities”