Have Them at Hello!

Exceptional Phone Skills for Dental & Healthcare Practices

Our all-time BEST-SELLING training product is now BETTER THAN EVER! Totally updated & revised!

  • Learn our easy “4-Steps to a Great Phone Call” Process
  • Customize & utilize our VIP intake form
  • Get & stay in control of your call
  • Promote your practice & your doctor with ease
  • Handle potential cancellations confidently
  • Connect quickly & build rapport
  • Track your results
  • Improve outgoing calls
  • Learn the best ways to handle callers who are:
    • Shoppers
    • Cleaning Only
    • Emergencies
    • Insurance-Driven
  • Improve outgoing calls:
    • Confirmation
    • Reactivation
    • Pending Treatment

“This training increased advertising ROI significantly. Call conversion increased from 80% to 94%; no-shows dropped from 31% to 13%. I loved it!”

—Dave Berger, DDS

Our newest feature: Live Phone Call Scenarios with Katherine!

Using the simple “4-Steps to a Great Phone Call” system, Katherine expertly handles these callers so your team can hear how conversational, professional, & effective they can be on the phone:

  • “I only want a cleaning.”
  • “How much do you charge for crowns?”
  • “Do you accept my insurance?”
  • “I have a toothache!”
  • “I need to cancel my appointment… again.”
    and much more!
have them at hello - practice phone skills

Audio Program

Phone Skills Training Audio & Workbook DOWNLOAD version, $695
  • Audio Files will be delivered to your email inbox within 1-2 business days.
  • Workbook is an Adobe PDF file delivered via e-mail with audio files.

have them at hello download product

Audio Upgrade

Already own a previous version of HTAH? Upgrade your training products
with our new download for only $195!

have them at hello download product

Premium Training Package

Only $97/month

Best Value! Telephone SuperStar Training Program contains Monthly Mystery Shopper Calls with Results Report and actions steps, quarterly live webinars, anytime access to webinar learning library, and more.

Learn More
View a Sample Shopper Call Report