Have Them at Hello!
Exceptional Phone Skills for Dental & Healthcare Practices
Our all-time BEST-SELLING training product is now BETTER THAN EVER! Totally updated & revised!
- Learn our easy “4-Steps to a Great Phone Call” Process
- Customize & utilize our VIP intake form
- Get & stay in control of your call
- Promote your practice & your doctor with ease
- Handle potential cancellations confidently
- Connect quickly & build rapport
- Track your results
- Improve outgoing calls
- Learn the best ways to handle callers who are:
- Cleaning Only
- Improve outgoing calls:
- Pending Treatment
“This training increased advertising ROI significantly. Call conversion increased from 80% to 94%; no-shows dropped from 31% to 13%. I loved it!”
—Dave Berger, DDS
Our newest feature: Live Phone Call Scenarios with Katherine!
Using the simple “4-Steps to a Great Phone Call” system, Katherine expertly handles these callers so your team can hear how conversational, professional, & effective they can be on the phone:
- “I only want a cleaning.”
- “How much do you charge for crowns?”
- “Do you accept my insurance?”
- “I have a toothache!”
- “I need to cancel my appointment… again.”
and much more!
Phone Skills Training Audio & Workbook DOWNLOAD version, $695
- Audio Files will be delivered to your email inbox within 1-2 business days.
- Workbook is an Adobe PDF file delivered via e-mail with audio files.
Already own a previous version of HTAH? Upgrade your training products
with our new download for only $195!
Premium Training Package
Best Value! Telephone Training Camp Package contains revised training download with customizable forms, Special Training Webinars, & Monthly Mystery Shopper Calls with Results Reports showing “Wins” & “Opportunities”