Frontline Communications. Mastered.
Get Better…and Still Be YOU!
Referrals. On-time. Payment. 5-star reviews.
What you want from your patients.
Flexibility. Authenticity.
Value. Empathy.
What your patients want from you.
Throw out those scripts! You can be great and still be YOU!
We believe that defining a few simple protocols and helping people engage their intuitive voice is what makes them great at connecting and leading callers to the solutions they need!
Our training helps team members who answer telephones, present options, schedule and dismiss clients, and negotiate financial decisions to communicate with clarity, to inspire action, and to deliver outstanding client service.
Frontline Communication Skills Training
Administrators, Receptionists, Office Managers, Treatment Coordinators
Telephone Skills
Have Them at Hello:
Unscripted Telephone Skills for the Exceptional Practice
Each day your phone rings with potential new clients and your team members will either impress and convert those callers to appointments… or not. Our research shows that only 30% of frontline managers are successful at converting callers. This costs your practice thousands of dollars each month in lost revenue.
Do you worry about:
- Converting new patient callers?
- Protecting your online reputation?
- Ensuring your practice is represented well?
- Finding time to train and monitor your team?
- Implementing mystery shopper calls without alienating your team?
LionSpeak can help! Most frontline managers have never had telephone training that works. We can help you change that!
Off-load this training and accountability to our qualified trainers. Stop losing callers because of poor skills training, low morale, and lack of professionalism. Bring back the pride, accountability, and joy to your frontline reputation and results.
Treatment / Financial Presentation
Getting to “Yes!”: Unscripted Treatment and Financial Conversations for the Exceptional Practice
The buck always stops here. Well-trained Treatment and Financial Coordinators are worth their weight in gold… literally! It doesn’t matter how well you’ve diagnosed a case if it doesn’t get converted to appointments and payments. Get to “yes” quicker and more often without using manipulative sales tactics.
Do you worry about:
- Getting large cases accepted?
- Increasing the amount of pre-payments?
- Lowering your A/R?
- Helping clients to afford the care they need?
- Finding time to train and monitor your team?
LionSpeak can help! Most Treatment and Financial Coordinators have never had training that works. We can help you change that!
With a few simple protocols, proper forms, and our proven training program, we’ll help you shift your “money lady” to a high-level professional who is skilled at presenting treatment options, closing cases, and delivering 5-star client service.
“Taking chances with the telephone skills of your frontline team is like playing Russian Roulette with every dollar you’ve spent on your marketing and reputation.”
— Katherine EItel Belt
