Frontline Communications. Mastered.
Get Better…and Still Be YOU!
Referrals. On-time appointments. Firm financial agreements. 5-star online reviews.
What you want from your patients.
What your patients want from you.
How do you get consistency of service from all your employees without a script? At LionSpeak, we don’t believe you need a book of scripts to be great.
We believe you already intuitively know how to be great … you’ve just forgotten. We believe that defining a few simple protocols and helping people learn to engage their own intuitive, internal voice is how they truly become great at connecting and leading your clients and patients to the solutions they need!
Team members answering the phones, presenting options, scheduling and dismissing clients, and negotiating financial decisions don’t want to sound like robots and don’t need scripting to be consistent with your protocols and client service. Our training can help you develop certainty that all team members are consistent with your techniques and messaging, communicate with clarity, inspire action, and deliver outstanding client service.
Frontline Communication Skills Training
Administrators, Receptionists, Office Managers, Treatment Coordinators
Have Them at Hello:
Unscripted Telephone Skills for the Exceptional Practice
In-House Workshops: Let us bring our one- to two-day interactive workshops to your team, practice, or company and we’ll target your specific needs for delivering powerful, unscripted telephone skills.
Remote Video Coaching: Let LionSpeak set up a series of remote video coaching sessions to deliver customized training to upgrade your team’s telephone skills.
Downloadable Training Product:
Have Them at Hello MP3 audio download with PDF workbook
Telephone Training Camp – Annual Telephone Coaching Subscription
On-going training and support to improve and monitor unscripted telephone excellence.
- HTAH Audio Training download/workbook with customizable forms
- Monthly Mystery Shopper Calls with Results Report and Actions steps
- Quarterly Live Webinars
- Anytime Access to Webinar Learning Library
- Reduced fees on private coaching
- $399 QuickStart Fee – $98/month (month-to-month; cancel with 30-days notice)
Getting to “Yes!”: Unscripted Treatment and Financial Conversations for the Exceptional Practice
In-House Workshops: Let us bring our one- to two-day interactive workshops to your team, practice, or company and we’ll target your specific needs for delivering powerful, unscripted treatment and financial conversation skills.
Remote Video Coaching: Let LionSpeak set up a series of remote video coaching sessions to deliver customized training to upgrade your team’s treatment and financial conversation skills.
“If you can’t communicate,
it’s like winking at a girl in the dark.”
— Warren Buffett