Frontline Communications. Mastered.


Get Better…and Still Be YOU!


Referrals. On-time. Payment. 5-star reviews.


What you want from your patients.

Flexibility. Authenticity.
Value. Empathy.

What your patients want from you.

How do you get consistency of service from all your employees without a script? At LionSpeak, we don’t believe you need a book of scripts to be great.

We believe that defining a few simple protocols and helping people engage their own intuitive voice is what makes them great at connecting and leading clients and patients to the solutions they need!

Team members who answer the phones, present options, schedule and dismiss clients, and negotiate financial decisions don’t want to sound like robots and don’t need scripting to stay consistent with your systems and brand.

Our training can help you develop certainty that all team members communicate with clarity, inspire action, and deliver outstanding client service.


Frontline Communication Skills Training

Administrators, Receptionists, Office Managers, Treatment Coordinators

Telephone Skills

Have Them at Hello:
Unscripted Telephone Skills for the Exceptional Practice

In-House Workshops: Let us bring our one- to two-day interactive workshops to your team, practice, or company and we’ll target your specific needs for delivering powerful, unscripted telephone skills.

Remote Video Coaching: Let LionSpeak set up a series of remote video coaching sessions to deliver customized training to upgrade your team’s telephone skills.

Contact Us to Learn More
  • Downloadable Training Product:
    Have Them at Hello MP3 audio download with PDF workbook
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Telephone Skills Coaching Subscription

On-going training and support to improve and monitor unscripted telephone excellence.

Includes:

  • HTAH Audio Training download/workbook with customizable forms
  • Monthly Mystery Shopper Calls with Results Report and Actions steps
  • Quarterly Live Webinars
  • Anytime Access to Webinar Learning Library
  • Reduced fees on private coaching
  • $399 QuickStart Fee – $98/month (month-to-month; cancel with 30-days notice)
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Treatment / Financial Presentation



Getting to “Yes!”: Unscripted Treatment and Financial Conversations for the Exceptional Practice

In-House Workshops: Let us bring our one- to two-day interactive workshops to your team, practice, or company and we’ll target your specific needs for delivering powerful, unscripted treatment and financial conversation skills.

Remote Video Coaching: Let LionSpeak set up a series of remote video coaching sessions to deliver customized training to upgrade your team’s treatment and financial conversation skills.

Learn More

“If you can’t communicate,
it’s like winking at a girl in the dark.”

— Warren Buffett