What we don’t address, we endorse. Many leaders have lately commented to me that they are afraid to have a “courageous conversation” with someone on their team because they fear that if the conversation does not go well, they may lose the person and not be able to replace them for many months. Some feel their businesses could not afford …
Me TOO!
We all talk, but I talk for a living. I’m a speaker, trainer, and coach, and that’s what I do. I talk. Good thing that I love to talk. I always have—just ask my parents, teachers, kids, and spouse. Lucky me, they are really good listeners. I was the kid with my hand up in class. I was always the …
Purpose and Passion
If only we knew how to have more courageous conversations in a clear, inspiring, and nonjudgmental way with people who hold a different opinion than us or with people from whom we desire a different result, then our world, our workplaces, and our families would be significantly better. I am passionate about this fact. I believe my purpose is to …
The Clarity Challenge
I’ve been doing an official experiment over the past year with client teams. I ask a simple question, one for which everyone thinks there is a clear, simple, and straightforward answer, one which it would only make sense that every employee could answer quickly and definitively. The question: What time is on time? In other words, what is the exact …
Nurturing the Narrative
I have some really brilliant friends. Truly brilliant. Whenever I spend time with them, I’m reminded of how lucky I am to learn from them, grow with them, and have them in my life. One such friend, Deb Berecz, has been my bestie and a solid light in my life since 5th grade. Deb is an experienced collaborative family law …
Conflict Done Right
If we’re honest, most of us hate conflict. We either gear up for an uncomfortable fight, or we avoid it altogether. I think conflict gets a bad rap. I believe conflict feels uncomfortable to us because we’ve blindly adopted an old definition of it from parents, co-workers, friends, and society in general. We look at it through the frame we’ve …
Solutions and Service vs. Sales
Do you, someone on your team, or maybe even your entire team hate the idea of selling? If you do, you’re not alone, especially in healthcare and other service-related industries like consulting, speaking, and training! But what if I told you there was an easy way to make sales without ever “selling”? What if it was as simple as training …
The Stretch Zone
LionSpeak is a communication coaching company specializing in coaching individuals, leaders, and teams, who wish to communicate with more clarity and inspiration to achieve remarkable results. In other words, we help people communicate better in a variety of circumstances. For example: An administrator wanting to convert more callers to appointments. A leader wishing to inspire their team to massive action. …
The Drama Triangle vs. the Empowerment Triangle
You may have heard of the “Drama Triangle.” It was initially introduced by a psychiatrist named Stephen Karpman in the 1960’s as a “social model of human interaction” to demonstrate unproductive patterns of relating when conflicts arise. Each point of the inverted triangle represents one of three “faces of drama”: The persecutor (constantly finding fault and placing blame), the victim …
A Call for Love
I recently heard someone say that how people act demonstrates whether they are receiving love or putting out a call for love. When I consider this in terms of behavior and communication, I think it just might be spot on. Think about the last time you experienced someone “acting out”— a teenager, a spouse, an audience member, a team member, …
