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The Destination of a Conversation

One of my favorite ways to spend a Sunday is to jump in the car with Tom and head out to explore an area without any particular destination in mind. I love stumbling upon quaint little towns with their specialty shops, unique restaurants, hidden history, and interesting conversations with proprietors or patrons. I instantly relax into the freedom of wandering …

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Stop the Boredom – Part 2

In our last few MMS’s, we’ve discussed how to use an integrated meeting structure to support the realization of your company vision.  The structure we’ve suggested looks like this: Annual Calibration Retreat Quarterly Strategic Meetings Monthly Growth Meetings (for entire team) Weekly Leadership Check-Ins Daily Focus Meetings Individual Employee Growth Conferences Courageous Conversations (as needed) In this MMS, I’m going …

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Two More Important Meetings

Last week, I outlined a small business/practice meeting structure that included five different types of meetings to support your growth and the realization of your long-term vision. But, I forgot to mention two others that are equally important: Growth Conferences and Courageous Conversations. Both of these meetings are focused on developing your people, but they have two big distinctions. Courageous …

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Stop the Boredom!

Sick of team meetings that are boring at best, contentious at worst?  Or, do you discuss a lot of subjects as a team without anything ever actually changing? Maybe you frequently experience a lack of engagement or participation? Too many meetings? Not enough? What’s the answer? At LionSpeak, we think meetings are an essential part of the communication strategy for …

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Congruency

If I ask Tom, “Is anything wrong?” and he smiles, connects with me, and says, “Nothing’s wrong,”… I generally believe him. However, if I ask him, “What’s wrong, honey?” and his response is a mumbled, “Nothing,” accompanied by a sour tone, crossed arms, and a frowning face… I’m likely not to believe him. We hardly ever believe someone when their …

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That is One Ugly Dog!

This was a thought I had recently, looking at someone’s dog. Thankfully, that highly critical thought did not make its way out of my mouth. You’ve probably had some similarly critical thoughts at work or at home. Are you stupid? What were you thinking? You’re not going to wear that are you? Were you not listening to what I just said? This doesn’t even make any sense! Can’t you just do …

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Answer First, Story Second

A few years ago, I had the privilege of being interviewed by media and advertising specialist, Randy Alvarez, for his show The Wellness Hour. As we prepped for the show in the “green room,” Randy and I talked through some of the potential questions he would be asking me. When he asked, “Is downloadable audio the only way an administrator or …

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Summer Reading Lessons

In my work, I usually spend a fair amount of time on planes and reading is one of the things I most enjoy to pass the time. I equally love reading for personal and business growth as well as for the sheer pleasure of a great, all-engrossing novel. And summertime seems to beckon me to read even more. Today, I’m …

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Aggressive vs. Assertive

Some years ago, I was facilitating a team meeting in a client office where we were discussing some ideas about how to improve their case acceptance with patients. The owner felt most members of the team, including himself, were relatively timid in the way they recommended necessary treatment, if not outright apologetic. He felt they needed to be more assertive …

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Conversational Cocktails

The ancient Chinese philosopher, Laozi, said, “Knowing others is intelligence; knowing yourself is true wisdom. Mastering others is strength; mastering yourself is true power.” For years I have been a student of what constitutes, influences, and improves Conversational Intelligence (CI), and lately there has been a tremendous amount of neuroscience giving us great insight into how we can master our …