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The Cancer of Negativity

Negativity. The terminal cancer of workplace culture. Negativity is like a microscopic germ placed in a warm petri dish. Nestled in an environment with no defenses preemptively built in, it will grow, multiply, and spread so silently and slowly that it’s almost unnoticeable to others until… it’s deadly. When a workplace has a tolerance for people who exhibit negativity, they …

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DON’T Start with “Why?”

If you’ve been on the planet in the last decade, you’ve no doubt been exposed to Simon Sinek’s video and book, Start with Why. Simon makes a tremendous case for the power of asking ourselves “What’s my ‘why’?” in an effort to communicate with clients, patients, and team members the emotional reason behind what we do rather than the more …

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The Root of All Things

In preparation for writing a new book on Courageous Conversations, I’ve been doing some research and re-reading some old classics on communicating effectively in challenging situations. I am reminded on all fronts about how easily we can get derailed when emotions take over for logic. There is a raft of research to prove that when we are faced with a …

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The Great Sales Match

“Matchmaker, Matchmaker, make me a match, find me a find, catch me a catch…” For some reason, I’m on a weird kick lately to re-watch all my old favorite musicals. Those famous lyrics from, Fiddler on the Roof, haunt my head as I write this week’s Monday Morning Stretch and think about how often we complicate the communication process with …

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It’s a Beautiful Day in the Neighborhood

Happy Monday! As I write this week’s Stretch, I’m on a plane to San Diego after attending some professional meetings in Honolulu and indulging in five days of rest and relaxation on Maui. I’m returning rested and recharged with a renewed sense of wonder about the incredible beauty of our world. On the five-hour flight home, I watched the film, …

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The Choice is Clear

It’s only occasionally that I’m truly impressed with the level of client service extended to me by an individual. Even more rare is that level of extraordinary service delivered by an entire group of people. But, I could count on one hand the number of times I’ve had consistently excellent service delivered by an entire company nationwide over a five-year …

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Practice Makes Perfect

Fall is here and we’re stocking up on firewood, cooking soups, raking leaves, and watching football. As I write this, Tom is addressing the citizens of the town he grew up in at the homecoming community pep rally for the local high school football team. He was in town to celebrate his 40th year high school reunion where his classmates …

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Answer First, Story Second

Last week, I had the privilege of being interviewed by media and advertising specialist, Randy Alvarez, for his show The Wellness Hour.  As we prepped for the show in the “green room”, Randy and I talked through some of the potential questions he would be asking me. When he asked, “Is downloadable audio the only way an administrator or practice …

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Sing a Song

Researchers in Austria recently discovered that funny people have higher IQs than their more serious peers. They argue that it takes both cognitive and emotional ability to process and produce humor. Their analysis shows that funny people have higher verbal and non-verbal intelligence, and they score lower in mood disturbance and aggressiveness. Not only are funny people smart, they’re nice …

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The Stretch Zone

Lioness Learning (soon to become LionSpeak… Stay tuned!) is a communication coaching company specializing in coaching individuals, leaders, and teams, who wish to communicate with more clarity and inspiration to achieve remarkable results. In other words, we help people communicate better in a variety of circumstances. For example: An administrator wanting to convert more callers to appointments. A leader wishing …