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The Root of All Things

In preparation for writing a new book on Courageous Conversations, I’ve been doing some research and re-reading some old classics on communicating effectively in challenging situations. I am reminded on all fronts about how easily we can get derailed when emotions take over for logic. There is a raft of research to prove that when we are faced with a …

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Music Monday: The Remedy

It’s wonderful. It’s beautiful. It’s stressful. At times, it’s sheer chaos. Ahhhh, the holidays. In the midst of all the holiday hub-bub, I’m trying to remember that my children and grandchildren, husband and parents, friends and clients will probably not remember a single gift I gave them after I’m gone. But they will have a memory of me and how …

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The Great Sales Match

“Matchmaker, Matchmaker, make me a match, find me a find, catch me a catch…” For some reason, I’m on a weird kick lately to re-watch all my old favorite musicals. Those famous lyrics from, Fiddler on the Roof, haunt my head as I write this week’s Monday Morning Stretch and think about how often we complicate the communication process with …

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Music Monday: My Thanksgiving

I’m invoking author’s privilege and publishing Music Monday a couple of weeks early in honor of the Thanksgiving holiday… because I have the perfect song: Don Henley’s, My Thanksgiving. What we like in music is such a personal choice, but, in my humble opinion, Don Henley is one of the greatest songwriters of our time. I’ve contended for years that …

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True Stories

Brian Tracy once said, “Never say anything about yourself that you do not want to come true.” And yet, we constantly do this. “I’m not good at math.” “I can’t resist sweets.” “I’m terrified of public speaking.” “I avoid confrontation.” We’ve all made derogatory statements about ourselves and every time we do, we breathe life into a story that becomes …

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Music Monday: The Space Between

I facilitate an exercise with groups where I ask everyone to write down a quote from a book, movie, play, or song that had a profound impact on them personally. We use the quotes throughout the day in a variety of ways. So far, I’ve not met anyone who didn’t have one. Mine is easy to recall because when I …

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It’s a Beautiful Day in the Neighborhood

Happy Monday! As I write this week’s Stretch, I’m on a plane to San Diego after attending some professional meetings in Honolulu and indulging in five days of rest and relaxation on Maui. I’m returning rested and recharged with a renewed sense of wonder about the incredible beauty of our world. On the five-hour flight home, I watched the film, …

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The Choice is Clear

It’s only occasionally that I’m truly impressed with the level of client service extended to me by an individual. Even more rare is that level of extraordinary service delivered by an entire group of people. But, I could count on one hand the number of times I’ve had consistently excellent service delivered by an entire company nationwide over a five-year …

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Practice Makes Perfect

Fall is here and we’re stocking up on firewood, cooking soups, raking leaves, and watching football. As I write this, Tom is addressing the citizens of the town he grew up in at the homecoming community pep rally for the local high school football team. He was in town to celebrate his 40th year high school reunion where his classmates …

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Answer First, Story Second

Last week, I had the privilege of being interviewed by media and advertising specialist, Randy Alvarez, for his show The Wellness Hour.  As we prepped for the show in the “green room”, Randy and I talked through some of the potential questions he would be asking me. When he asked, “Is downloadable audio the only way an administrator or practice …